Perguntas frequentes

FREQUENTLY ASKED QUESTIONS AND DOUBTS

Q: How long does it take for a Telecajas order to arrive?
A: Orders placed before 6:00 p.m. are delivered within 24/48 business hours in mainland Spain. 90% of our deliveries in major cities are made within 24 hours. Please note that Friday orders are delivered on Monday/Tuesday, and weekend orders are delivered on Tuesday/Wednesday. On holidays and long weekends there may be an additional day of delay.

Q: Do you ship to the Balearic, Canary, Ceuta or Melilla islands?
A: No, we currently do not ship to the islands or to Ceuta or Melilla due to problems with customs or high transportation costs. Our delivery service covers mainland Spain and Portugal.

Q: What is the shipping cost?
A: At Telecajas shipping is free throughout mainland Spain and Portugal for orders over €30 (VAT included). All our shipments are urgent at no additional cost.

Q: Can there be delays during high-volume shipping times like BlackFriday or Christmas?
A: Yes, on designated dates with high package saturation, transportation agencies may experience some delays in deliveries, which are beyond the control of Telecajas. Even so, we will do our best to ensure that you receive your order as soon as possible.

Q: What happens if my order is delayed?
A: In the vast majority of cases your order will arrive within 24-48 hours. If there is a specific delay due to causes beyond Telecajas' control, we will do everything possible to resolve it quickly with you. Please note that extraordinary delays do not generate the right to compensation.

Q: What is your return policy?
A: You have 14 calendar days from receipt of the order to request a return. Returned products must be in perfect condition. You can check all the details in our Returns Policy on the website.

Q: How can I track my order?
A: Once your order leaves our warehouse, you will receive an email with a link and a tracking number so that you can see the status of the delivery at all times through the transport agency's website.

Q: What happens if my order arrives damaged?
A: It is rare, but if your order arrives with any damage, you can contact our customer service immediately. We will ask you for photos of the damage and arrange for the reshipment of damaged products at no cost to you.

Q: What are the accepted payment methods?
A: At TelecCjas we accept payment by credit/debit card (Visa, Mastercard, American Express), Shop Pay, Apple pay, Google Pay, Revolut, PayPal and bank transfer. All payments are processed securely in an encrypted environment.

Q: Is it safe to buy on your website?
A: Yes, at Telecajas security is a priority. Our website has an SSL certificate to encrypt all sensitive data. In addition, we comply with the PCI DSS security standard for card payment processing.

Q: How can I contact your customer service?
A: You can contact our customer service from Monday to Friday from 9am to 6pm by phone +34 665532358, email (info@telecajas.com) or live chat on our website. We will be happy to help you.

Q: Do you offer discounts for businesses or large volume orders?
A: Yes, at Telecajas we have special discounts for companies and for large volume orders. You can contact our commercial department at info@telecajas.com to obtain a personalized quote.

Q: What is the deadline to complain if there is a problem with my order?
A: If your order arrives incomplete, damaged due to transportation, you have 24 hours from receipt to contact us and complain. After this period, we will not be able to address the incident because we cannot complain to the transport agency.

Q: Do you work only with individuals or also with companies?
A: At Telecajas we work with both individuals and companies. We have packaging solutions adapted to the needs of all types of clients. For companies we offer personalized commercial attention as well as quantity discounts.

Q: What is the minimum amount to place an order?
A: The minimum amount for an order to be accepted at Telecajas is €30 (VAT included). Below that amount the management and shipping costs would be too high and we cannot serve you.

Q: What is the return period?

A: All our products have the highest quality guarantee. If any item arrives defective, we will take care of the return and exchange at no cost. If you are not satisfied, you have 14 days to request a refund.

Q: How can I get a 3% discount on my purchase at the online packaging store?

Answer: To get a 3% discount on your order, you need to make a purchase worth more than €300 (tax included). No need to apply any discount code, the discount will be applied automatically at checkout if the requirements are met. This discount cannot be combined with other offers or promotions and has no expiration date. Take advantage of this opportunity to save on your packaging purchase!