When will I receive my order?
How long does it take for a Telecajas order to arrive?
We answer your questions about delivery times , tracking , and what to do if your order is delayed.
Estimated delivery times
Normally, your Telecajas order takes between 24 and 48 business hours in the Peninsula. For shipments to the Balearic Islands , delivery usually takes 2 to 4 business days , depending on the carrier and the area. (We do not ship to the Canary Islands, Ceuta, or Melilla.)
- Time limits are counted in working days (excluding weekends and public holidays).
- During peak demand periods (Black Friday, Christmas) delivery may take a little longer.
- If an item indicates a reservation or special deadline , shipping will begin when it is available.
What is the minimum order for free delivery?
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At TeleCajas we offer free shipping on orders over €30 (minimum purchase amount).
If your order reaches or exceeds €30, you will enjoy free delivery with our usual delivery times of 24/72 working hours in the Peninsula.
For orders under €30, the corresponding shipping costs will be applied, which you will be able to see clearly before finalizing the purchase.
Add the products you need until you reach the minimum amount and take advantage of free shipping on your order.
What is the minimum number of units that can be purchased?
The minimum number of units that can be purchased is only 1 unit
Where is my order? (Tracking)
Once your order leaves our warehouse, you will receive an email with a tracking link . You can use this link to view the real-time status of your order.
- Look for the email with the subject "Your Telecajas order is on its way".
- Click on “View tracking” .
- Check the estimated date and events of the carrier.
What do I do if my order is delayed?
First, check the tracking link. If 5 business days have passed since the estimated delivery date and there's no update, contact us so we can help you with the carrier.
Possible causes of delay
- High seasonal demand or weather conditions.
- Carrier incidents or failed delivery attempts.
- Incomplete address or errors in contact information.
- Areas that are difficult to access or remote.
Need help? Write to us and we'll sort it out:
Contact support
Frequently Asked Questions
How long does it take for a Telecajas order to arrive?
Normally, your order takes between 24 and 48 business hours in the Peninsula. In the Balearic Islands, the delivery time is usually 2 to 5 business days , depending on the carrier.
Where is my Telebox order?
Once your order leaves our warehouse, you will receive an email with a tracking link to view the status of your shipment in real time.
How do I track my order?
Click the tracking link in the shipping confirmation email. If you can't find it, check your spam folder or contact us.
What do I do if my order doesn't arrive within the estimated time?
Check the tracking information. If you haven't received it after 5 business days from the expected date, please contact our team to open a support ticket.
What factors could delay my order?
High seasonal demand, carrier issues, incomplete addresses, or shipments to remote areas may affect the delivery time.
What is the minimum number of units that can be purchased?
The minimum number of units you can purchase, if desired, is only 1 unit.
Most TELECAJAS orders arrive within 24 to 48 business hours of payment confirmation. Here's everything you need to know about our delivery times, coverage areas, and how to track your shipment.
Standard delivery times
| Area | Usual term | Carrier |
|---|---|---|
| Spanish Peninsula | 24-48 business hours | GLS, SEUR, Correos |
| Mainland Portugal | 48-72 working hours | GLS, CTT |
| Balearics | 48-72 working hours | Correos, GLS |
| Canary Islands, Ceuta, Melilla | Not available |
When will my order leave the warehouse?
Orders confirmed and paid for before 1:00 PM on weekdays (Monday to Friday, excluding holidays) are shipped from the warehouse the same day. Orders placed after 1:00 PM or on weekends are shipped the next business day.
The delivery dates shown are estimates based on typical carrier performance. During peak periods—such as the Christmas season (November and December) or Black Friday—delivery times may be extended by an additional 24-48 hours.
How do I track my shipment?
When your order leaves the warehouse, you will receive an email with the tracking number and a direct link to the carrier's website. From there, you can see in real time where your package is and when it is expected to be delivered.
If you haven't received your order or tracking code after 48 business hours, please email us at pedidos@telecajas.com or call us at +34 665 53 23 58 and we'll take care of it immediately.
Is shipping free?
Yes, shipping is completely free to mainland Spain and mainland Portugal for orders over a certain amount. For small orders or special areas (Balearic Islands), a shipping fee applies, which is automatically calculated in the shopping cart before you confirm payment.
What happens if the package arrives damaged or items are missing?
In the unlikely event that your order arrives damaged or incomplete, please photograph the package upon opening and contact us within 24 hours of receipt. We will file a claim with the carrier and send you the affected items at no additional cost.
