Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You need to send the item back complete and well protected: ideally in its original packaging or, if not, in other suitable packaging. Your order number or any proof of purchase is enough to identify your purchase. You can open and check the product as you would in a shop; we can only deduct from the refund any loss of value caused by handling beyond what is needed to check it.

To start a return, you can contact us at pedidos@telecajas.com.

Return shipping costs are paid by you: you can send the parcel with the carrier of your choice (we recommend a tracked service) to TeleCajas Warehouse, Celulosa, 83 - 41016 Seville (Spain), quoting your order number. If you prefer, ask us for a quote and we'll arrange the collection for you. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can contact us at pedidos@telecajas.com.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.

Exceptions / non-returnable items
Products made to your specifications or clearly personalised cannot be returned, such as boxes printed with your logo, custom adhesive tape or made-to-measure boxes. If you have any questions or concerns about a specific item, please get in touch.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to give a justification. The same return conditions described above apply. You can also withdraw online, without logging in, at Withdraw from the contract here.

Refunds
We will notify you once we've received and inspected your return and let you know whether or not the refund has been approved. If it is approved, you'll be automatically refunded to your original payment method within 14 days at most. Please remember that it can take some time for your bank or credit card issuer to process and post the refund.
If more than 14 days have passed since we approved your return, please contact us at pedidos@telecajas.com.