When will I receive my order?
How long does it take for a Telecajas order to arrive?
We answer your questions about delivery times , tracking , and what to do if your order is delayed.
Estimated delivery times
Normally, your Telecajas order takes between 24 and 48 business hours in the Peninsula. For shipments to the Balearic Islands , delivery usually takes 2 to 4 business days , depending on the carrier and the area. (We do not ship to the Canary Islands, Ceuta, or Melilla.)
- Time limits are counted in working days (excluding weekends and public holidays).
- During peak demand periods (Black Friday, Christmas) delivery may take a little longer.
- If an item indicates a reservation or special deadline , shipping will begin when it is available.
Where is my order? (Tracking)
Once your order leaves our warehouse, you will receive an email with a tracking link . You can use this link to view the real-time status of your order.
- Look for the email with the subject "Your Telecajas order is on its way".
- Click on “View tracking” .
- Check the estimated date and events of the carrier.
What do I do if my order is delayed?
First, check the tracking link. If 5 business days have passed since the estimated delivery date and there's no update, contact us so we can help you with the carrier.
Possible causes of delay
- High seasonal demand or weather conditions.
- Carrier incidents or failed delivery attempts.
- Incomplete address or errors in contact information.
- Areas that are difficult to access or remote.
Need help? Write to us and we'll sort it out:
Contact support
Frequently Asked Questions
How long does it take for a Telecajas order to arrive?
Normally, your order takes between 24 and 48 business hours in the Peninsula. In the Balearic Islands, the delivery time is usually 2 to 5 business days , depending on the carrier.
Where is my Telebox order?
Once your order leaves our warehouse, you will receive an email with a tracking link to view the status of your shipment in real time.
How do I track my order?
Click the tracking link in the shipping confirmation email. If you can't find it, check your spam folder or contact us.
What do I do if my order doesn't arrive within the estimated time?
Check the tracking information. If you haven't received it after 5 business days from the expected date, please contact our team to open a support ticket.
What factors could delay my order?
High seasonal demand, carrier issues, incomplete addresses, or shipments to remote areas may affect the delivery time.
