Frequently Asked Questions - TELECAJAS SHOP
Find answers to frequently asked questions about our products and services.
Products and Services
What types of technical boxes do you offer?
We offer a wide range of technical boxes, including telecommunications boxes, electrical boxes, rack cabinets, distribution boxes, IP65/IP67 weatherproof boxes, and customized solutions for industrial and domestic installations.
Do you have boxes with specific certifications?
Yes. All our products comply with European CE regulations, and we offer boxes with IP54, IP65, IP67, IK08, and IK10 certifications according to the required protection level.
Do you offer customization services?
Yes. We offer machining, drilling, screen printing, and special adaptations for specific projects. Contact our technical team for more information.
Shipping and Delivery
What are the delivery times?
For in-stock products: 24-48 hours in mainland Iberia. For customized products: 5-10 business days. Shipments to the Balearic and Canary Islands: 3-5 business days.
What are the shipping costs?
Free shipping for orders over €30 in mainland Spain. Standard shipping starts at €4.95. Please check the specific rates for urgent deliveries or island destinations.
Do you deliver directly to construction sites?
Yes. We coordinate direct deliveries to construction sites for large-volume projects. Contact us to arrange schedules and special delivery conditions.
Payments and Billing
Which payment methods do you accept?
We accept credit and debit cards (Visa and Mastercard), bank transfer, and PayPal. For companies, we offer payment terms of 30/60 days subject to credit approval.
Do you issue VAT invoices?
Yes. We issue VAT invoices for all purchases. Invoices are sent automatically by email and are also available in your customer account.
Do you offer volume discounts?
Yes. We offer progressive volume discounts and special rates for installers and companies. Contact our sales department for more information.
Returns and Exchanges
What is your return policy?
We accept returns within 14 calendar days of receiving the order. Products must be unused, in perfect condition, and in their original packaging.
Who pays the return shipping costs?
If the return is due to a product defect, we cover the costs. If the customer has changed their mind, the customer is responsible for the return shipping costs.
How do I request a return?
You can request a return through your customer account, by emailing orders@telecajas.com, or by calling +34 665 53 23 58. We will provide you with a return label.
Technical Support
Do you offer technical advice?
Yes. Our specialized technical team can advise you on selecting the most suitable product for your project, calculating dimensions, and installation recommendations.
Are the products covered by a warranty?
All our products have a 2-year warranty against manufacturing defects. The warranty covers materials and workmanship, excluding damage caused by misuse or incorrect installation.
How do I contact technical support?
You can contact our technical support team Monday to Friday from 9:00 AM to 6:00 PM by calling +34 665 53 23 58, emailing orders@telecajas.com, or using the online chat.
Need more help?
Our team is here to help. Contact us through any of these channels:
