🚚 Order Tracking

🚚 How do I track my order?

At TELECAJAS SHOP, we want you to be informed about the status of your order at all times. Below, we explain the different ways to track your shipment.

1. Shipping confirmation email

Once your order has been shipped, you will receive a shipping confirmation email with the following information:

  • Your package tracking number
  • Direct link to track your shipment on the carrier's website
  • Assigned transport company

Simply click on the tracking link included in the email and you can see in real time where your order is.

2. From your customer account

If you made your purchase with a registered account, you can check the status of your order at any time by following these steps:

  1. Log in to your account in our store
  2. Go to the "My Orders" or "Order History" section
  3. Select the order you wish to view
  4. Click on the tracking number to see the updated shipment status

View my orders

3. Order status page

After completing your purchase, you will have received a link to the order status page . You can access it at any time from your purchase confirmation email. On this page you will see:

  • Current order status (confirmed, in preparation, shipped, delivered)
  • Carrier tracking information
  • Delivery address

4. Order statuses

Your order may go through the following stages:

  • Order confirmed: We have received your order successfully.
  • In preparation: We are preparing your package in our warehouse.
  • Shipped: Your order is already on its way with the carrier.
  • Out for delivery: The carrier is currently delivering to your area.
  • Delivered: Your order has been successfully delivered.

📧 Haven't you received the tracking email?

If you can't find the shipping confirmation email, we recommend:

  • Check your spam or junk mail folder
  • Please verify that the email address associated with your order is correct.
  • Please wait a few hours, as sometimes the email delivery may take a short time.

📞 Do you need help?

If you have any questions or problems tracking your order, please don't hesitate to contact us:

  • Email: Write to us through our contact page
  • Telephone: WhatsApp during customer service hours: +34 665532358

We'd be happy to help you locate your order. 😊

📞 Do you have an urgent order? Call us at +34 665 53 23 58 during business hours and we'll find the fastest delivery option available for your area. You can also contact us by email or WhatsApp .

At TeleCajas, we answer the most common questions about cardboard boxes, packing materials, moving, and shipping. Check out our 20 frequently asked questions to choose the product that best suits your needs, learn about our free shipping options from €50, and discover practical tips for packing safely. If you don't find your answer, contact our team.

Questions about Boxes, Moving and Packing

Compra y Devoluciones

How do I track my order?
Once your order has been shipped, you'll receive an email with the tracking number and a direct link to track your shipment. You can also check its status from your customer account in the "My orders" section.
How long will my order take to arrive?
Delivery time depends on the destination and the shipping method selected. Domestic orders are generally delivered within 24-72 business hours. You'll receive an email with the tracking number so you can follow your order at all times.
I haven't received the tracking email. What should I do?
If you haven't received the email with your tracking number, we recommend: checking your spam or junk folder, making sure the email address on your order is correct, and waiting a few hours, as the email can sometimes be delayed. If the problem persists, contact our customer service team.

Especificaciones Técnicas

What is your returns policy?
You have 14 calendar days from receipt. Products must be unused and in their original packaging; there are exceptions such as personalised products, gift cards and sale/clearance items.